Payments and Refunds

If you, like so many others, don’t want to read a bunch of legalese, then this post is for you. With the launch of the bookstore comes a few additions to our terms and conditions pertaining to payments and refunds. This post brings you the lowdown without the legal jargon.

Payments

Once your wallet funds exceeds 5000 coins from your content sales, you may request to “cash out.”

So, how do you get them? Well, all you need to do is simply email, payments@theprose.com with the subject line “Cash Request.” In the body of your email, include your username, your PayPal email, and the number of coins from your partner content that you wish to liquidate.

We will then send your requested payment from our business PayPal account no later than the 3rd of each month.

** Remember: 1 coin = 1 cent (1/100 of 1 USD)

Refunds

Prose do not offer refunds on coins that you purchase from the coinstore, only on the coins that you spend directly on Partner content.

We do not offer refunds on short stories or chapter purchases.

You are eligible for a refund on purchased books as long as

A) You purchased the book within thirty (30) days

And

B) You have read less than ten percent (10%) of the book content.

For any refund requests, all you need to do is email us at refunds@theprose.com with the subject line “Refund Request” and we will get back to you within 7 working days. Depending on the nature of the email, you may receive a response sooner. Make sure to include as much detail within the email body, along with your username, to ensure swift handling of your request.

N.B If you paid for Partner Content but received no such Content in return, for whatever reasons, then please directly message the Partner, who is responsible to respond and resolve the issue.