Any help, fellow Prosians?

I've been experiencing some problems with Prose.

First, I have a contest that I have been needing to appoint a winner to, but the site will not let me. Their IT briefly said they'd look into it and haven't gotten back to me since. This is distressing because several people paid into this contest and now I can't set a winner.

Second, even though most of my stories are GoldOpen, I have gotten no money from the views they've gotten. Is paying five dollars a month to this site really worth it? Are any Prosians actually making money off their Gold subscriptions.

It kinda feels like this site is taking our money and running off with it, if you ask me.